1. Do you offer free samples?
- Yes, we provide free samples (usually 1 pc) for your evaluation; shipping cost is covered by the customer or negotiated separately.
2. What is the minimum order quantity (MOQ)?
- MOQ varies by product - typically starts from 1 unit. Samples are available for evaluation.
3. What payment methods do you accept?
- We accept T/T (bank transfer), L/C, and Alipay for small orders.
4. How long is the production lead time?
- Standard products: 2-4 weeks; Customized products: 3-5 weeks after sample approval.
5. Do you support shipping insurance and freight options?
- Yes, we offer sea, air, and courier shipping with optional full insurance coverage.
6. Can you provide MSDS and COA for your products?
- Yes, all products include complete technical documentation including MSDS and COA.
7. What is your warranty or return policy?
- We offer a 12-month warranty. Non-quality issues will be replaced or refunded.
8. How can I visit your factory?
- You can request a factory visit via our inquiry form, email, or WhatsApp; we'll arrange a guided tour with prior notice.
9. Can I get a customized consultation for my product needs?
- Yes, we offer free product consultation. Please submit your requirements via form or contact sales to schedule a detailed discussion.
